A service record we are proud of

PerfectLaw^® maintains partnerships with many of its clients that span years and years, many lasting over 20 years. This speaks to the high quality of PerfectLaw^® service and industry expertise. PerfectLaw^® teams of Customer Engineers and System Consultants provide the best law office automation support available. These teams consist of employees with at least 5 years' experience working with law firms and are managed by team leaders, most of whom have spent more than 30 years in the legal industry. Outsourcing of installations and training with third parties is strictly against company policy!

We offer friendly, competent customer service

New clients are always impressed with our "can-do" attitudes, knowledge of the specific needs of law offices, and the ability to apply advanced technology to meet those needs. This attitude, knowledge and ability allows us to apply All-in-One^® synergy and best practices for many areas of law and promotes methodology that not only meets today's needs, but solves tomorrow's problems, and translates directly into increased law firm productivity and quality service.

Our service reputation is spotless

Many new installs are the result of referral sales where an attorney, firm administrator or paralegal with prior PerfectLaw experience joins a new firm. When asked "Why PerfectLaw?" they often say, "SERVICE, SERVICE, SERVICE." This service may come in the form of consulting, problem solving, network services, friendly support, education or training. The PerfectLaw^® staff is especially known for its competence and the personal touch where customers and staff communicate on a first name basis.

We understand your business

A friendly voice and a nice smile will only take you so far. PerfectLaw's many years of experience working with varied firms and legal departments has brought a level of competence unequaled in the industry.

PerfectLaw^® has demonstrated a consistent ability to adapt to technological change while creating its own unique advanced technology over 30 years. We have proven our leadership with installation successes spanning server tech life cycles starting with mini-computers on Unix, then with PC networks on Novell and Windows networking, and today with Microsoft networks running SQL and Exchange servers connected to internet gateways. PerfectLaw^® technology leadership has resulted in many industry firsts, including recent advances such as Paperless Workflow^® built-ins for time & billing and case management, Data Browser search and display technology for all modules, 3D Workflow for docket driven documents, and Business Intelligence, just to name a few.

We have a wealth of knowledge in a broad spectrum of practice areas. Our clients practice law in more than a dozen areas including:

• Insurance Defense
• Workers' Compensation Defense
• Intellectual Property
• Medical Malpractice
• General Liability
• Construction and Real Estate
• Personal Injury
• Foreclosure
• Contracts
• Trusts & Estates
• Immigration, and more

Day by day, every day, you can tap our technology acumen and practice management expertise by simply working on a daily basis with your assigned Customer Engineer. Because your CE knows what does and doesn't work in the legal industry, we can help you achieve your firm's vision and professional goals by improving your business processes a step at a time.

Technical consulting maximizes the benefit of your office software.

Our methodology and model for successfully resolving issues of varying scope consists of the same basic steps:

• Analyze and understand the in-place system and business environment
• Pinpoint existing problems and design solutions
• Establish and document specific needs, wants and goals plus associated performance measures
• Define technology requirements to meet defined goals
• Provide insight and support over the entire installation lifecycle - consulting, analysis, design, conversion implementation, training, transition to support, and maintenance

Our consulting yields winning results that are only possible from those with the highest level of competence and skills for:

• Systems analysis
• Software design
• Programming and testing
• Installation and training

These experts have the knowledge, and advanced internally developed tools for:

• Custom reporting and spreadsheet development
• Custom Screen Painting
• Querying and Data Browsing
• Docketing rule development, editing and execution
• Document Assembly and other document template tools
• Data integration using conduits and pipelines for banking, cost recovery, human resources, and other external systems

Over the past 30 years, our engineering and consulting staff has more than demonstrated their prowess with advanced methods, skills, and tools, on job after job.

Software Maintenance

Running your practice and financial systems without routine service is like driving a car without changing the oil. Initially, decreased production and reliability (most often a result of data fragmentation and platform patching) can go unnoticed, but eventually a lack of maintenance reduce system lifecycle or even cause permanent database damage or loss. Regular service reviews minimize these issues and maintain optimal performance.

On-going service steps include:

• Reviewing and approving PerfectLaw® requirements prior to network upgrades
• Periodic reviews to analyze database growth and forecast any need for storage expansion
• Testing to verify database backup/restore procedures
• Testing to verify that scheduled background jobs are working correctly
• Periodically reviewing system configuration to identify any setup issues (i.e., versions and patch level reviews of operating systems, database and application servers, or other network components)
• Reviewing disaster recovery needs and procedures