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Case Studies

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Prior to making the change to PerfectLaw®, RC&O faced difficulties getting the support needed from their software vendor, thereby establishing a critical benchmark for RC&O in measuring the longevity of future software vendor relations.

Over the years, Melli Law managed its practice workflow by implementing several programs for various areas. After evaluating their internal applications, the firm realized its time and billing program was outdated and did not work well with the other two application currently in place at the firm.

The technical limitations of HCC's software slowly became evident with its use but the firm remained committed to its purchase. But when technical support became difficult once their vendor was purchased by a larger company, the firm was concerned with both the software's ability to stay in stride with their practice and the product's future outlook.